Geverlante, every product is carefully crafted and packaged to deliver a refined and satisfying experience. If for any reason an order does not meet expectations, we are here to help with a smooth and transparent return process.

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Returns Eligibility

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Due to the nature of consumable products, we only accept returns under the following conditions:

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• The item is unused, unopened, and in its original sealed packaging

• The return request is made within 7 days of delivery

• The product is in the same condition as received

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Opened or used tea products cannot be returned for health and safety reasons.

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Damaged or Incorrect Items

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If an order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

To assist you quickly, include:

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• Order number

• Clear photos of the product and packaging

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Once verified, we will offer a replacement or full refund at no additional cost.

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Refund Process

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Once a returned item is received and inspected:

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• Approved refunds will be issued to the original payment method

• Processing time may take 5–10 business days depending on your payment provider

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Shipping fees are non-refundable, unless the return is due to our error.

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Return Shipping

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Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect. We recommend using a trackable shipping method, as we cannot guarantee receipt of returned items.

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Non-Returnable Items

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The following items are not eligible for return:

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• Opened or used tea products

• Gift cards or promotional items

• Items marked as final sale

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How to Initiate a Return

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To request a return or report an issue, please contact our support team with your order details. Once approved, you will receive instructions on how to proceed.​